Frequently Asked Questions

This page will grow and evolve in direct response to your questions. As we receive them, we will do our best to provide comprehensive answers as well as direct you to other websites that we believe can add to your level of understanding. We encourage you to email us with questions you have by clicking on the mail link below.

 

• What is basswood?

Ecologically friendly non-rainforest Basswood is our material of choice for our wood slats and rails. Basswood is the premier wood for the manufacture of high quality wood window blinds. It is light weight, dimensionally stable and takes a finish beautifully. It is very similar in appearance to maple, and is grown commercially in many regions of eastern North America. These links will tell you more:

http://en.wikipedia.org/wiki/Tilia

http://www.dendro.cnre.vt.edu/dendrology/syllabus/factsheet.cfm?ID=88

 

• Do I have to pay Sales Taxes?

We are located in Whistler, BC and must by law charge 12% HST on all shipments to BC addresses.

Shipments to Canadian addresses outside of British Columbia will be charged taxes as follows:   

	Alberta	5% GST
	Manitoba	5% GST
	New Brunswick	13% HST
	Newfoundland and Labrador	13% HST
	Northwest Territories	5% GST
	Nova Scotia	15% HST
	Nunavut	5% GST
	Ontario	13% HST
	Prince Edward Island	5% GST
	Quebec	non
	Saskatchewan	5% GST
	Yukon	5% GST

Shipments to the US are not currently charged any taxes.

• I'm considering putting wood blinds in by kitchen.  Do you recommend this?  I'm wondering if there is too much moisture in the kitchen and will it damage the blinds.

Normal kitchen moisture is not a problem. Wood blinds work well in kitchens and bathrooms, both of which are often quite high in humidity. The only time you would encounter any problem is when the blinds are actually going to be getting wet, like immediately above a bathtub where they would be exposed to water splashing from a shower. In such circumstances, our faux wood blinds are a better choice. Our faux wood blinds stand up well even in shower areas where they can be splashed with water.

• Do I qualify for free shipping?

Our standard shipping method is by Purolator ground ( http://www.purolator.com ) or UPS ground, and is included in our prices to most locations within Canada or the United States on purchases of a minimum $500. Remote northern locations and areas not served by Purolator or FedEx ground will be charged  additional delivery fees in direct relation to the additional costs incurred. If in doubt, please call us for confirmation.

Blinds over 8 feet in width may also be subject to a shipping surcharge.

• Are these true custom manufactured blinds?

Yes! Every blind is individually manufactured to your unique specifications of size, colour, control positions or one of our many decorative tape ladders and other options. These are not the low end mass produced 'cut down' blinds being sold by many of our competitors.

Do you have a question?

Please contact one of our knowledgeable customer care representatives at 1-866-938-2854 or customerservice@summersnow.ca

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Send mail to david@retroblinds.ca with questions or comments about this web site.
Call toll free Canada or the United States: 1-866-938-2854   Whistler, B.C. Canada: 604-938-2854   San Diego, CA, USA: 619-400-6448
Copyright © 2006-2011 Summer Snow Soft Finishings Limited
Last modified: 09/25/11